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Sovol Magnetic Flexible Spring Steel Plate with Build Surface Sticker

$26.99
Ship from: China to US
Quantity: 1 set
Ship from: China to US
Quantity: 1 set
Product information

Shipping Time and Rules

Shipping Zones and Warehouses:
We have several warehouses located in the US, EU, CA, UK, AU, and China. Normally, your order will be directly dispatched from the warehouse near your location. If you purchased a pre-sale product or received a free gift, shipping may be delayed as we prepare inventory near you. In cases where accessories are out of stock in your region, we may ship directly from China, with estimated delivery times updated on the product page.

Shipping Fees:
1. Free shipping for new 3D printers ordered from the US, EU, UK, Canada, Australia, Malaysia, Hong Kong, Taiwan, and most areas of China.(T500&SV08 will charge additional shipping costs.). 2. Refurbished 3D printers ship free to select EU countries; extra fees apply for Sweden, Slovenia, Slovakia, and Romania based on distance from our FR maintenance warehouse. 3. Accessories incur shipping fees based on weight; additional charges apply for some countries like New Zealand, Mexico, and others.

Taxes and Customs Duties:
- Import duties, VAT, and other taxes are not included in the purchase price. - Customs duty exemptions apply to certain regions and product types, detailed on our website. - Customers are responsible for paying customs duties during clearance. Refusal due to high taxes may result in a refund upon return to our warehouse.

Logistics Inquiry Methods:
- US warehouse-UPS : https://www.17track.net/en
- US maintenance warehouse-UPS : https://www.ups.com/fr/en/Home.page?
- EU warehouse-DHL: https://www.dhl.com/pl-en/home.html
- FR maintenance warehouse-DHL: https://www.dhl.com/pl-en/home.html
- CA warehouse-FedEx : https://www.fedex.com/en-us/home.html
- UK warehouse-Yodel : https://www.yodel.co.uk/
- AU warehouse-Eparcel : https://track.4px.com/#/
- China warehouse-4PX : https://track.4px.com/#/

Shipping Issues

Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment by contacting our customer support team at info@sovol3d.com or Sovol 3d Facebook. Once shipped, we cannot guarantee updates to your address.

Q: What should I do if the logistics tracking hasn't updated after shipment?
A: If tracking hasn't updated after 7 days, please contact us. Within 7 days, please wait patiently.

Q: Why did I receive only part of my order?
A: We may ship printers, accessories, and filaments separately due to different logistics channels causing varying delivery speeds. Contact us for tracking numbers and wait patiently for remaining items.

Q: I received a shipment delivered email but nothing arrived. What should I do?
A: First, contact your local post office and check around your delivery area (e.g., mailbox, doorway, yard). If still not found, contact us for assistance.

Q: Why hasn't my order shipped yet?
A: Shipping may be delayed 1-3 days during weekends, holidays, and festivals. You'll receive a notification email with tracking information once shipped.

Q: Which countries do Sovol products generally ship to?
A: Our products typically ship to the United States, Europe, United Kingdom, Canada, Australia, New Zealand, Singapore, Japan, Philippines, Thailand, South Korea, Malaysia, Hong Kong, Taiwan, and other parts of China.

Q: Which shipping option should I choose when purchasing accessories if not in the US, EU, or UK?
A: Please select "Ship from China".

Return Policy

Return Time:
Sovol3d.com will refund within 14 days of the received date or replace any item if the criteria are met.

Criteria for Returns:
1. Item not received: You did not receive the item you paid for.
2. Not as described: The item received is significantly different from what was described, including:
- Receiving a completely different item.
- Misrepresentation of item condition (e.g., purchasing "new" but receiving a used item).
- Item advertised as authentic but not authentic.
- Missing items from your order.

Return Steps:
- You have a 14-day dispute period from the received date. Contact us via email or direct message to confirm the issue.
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow time for processing.
- Before returning the product, please take a picture and provide it to us.
- After returning the product, it may take up to 25 days for us to receive it. Upon receipt at our operation center, refund processing takes 2 business days, with funds appearing in your account within 3 to 5 business days.

Return Shipping Costs:
- If the customer declines delivery, they are responsible for shipping costs for both sending and returning, plus any customs duties.
- If the return is due to customer reasons, the customer covers all shipping fees based on their chosen carrier.
- If the return is due to our error or product issues, we cover return shipping costs. Customers can choose exchange or return and must use the carrier provided, providing a shipping fee receipt including return address, tracking number, carrier company, and amount.

Warranty Policy

Warranty Time:
1 Year warranty for Printers, 1 month warranty for Accessories.

Eligibility Requirements:
- Request product maintenance within 1 year from the date of receipt. - Provide valid proof of purchase, documents, order numbers, and detailed product and fault information. - The printer must not have been modified, including third-party parts or firmware. - Defective parts must not be due to incorrect operation or user error.

Warranty Steps:
- Detail the product issue, including product information, purchase details, fault description, and pictures/videos of the issue. - A technical support engineer will attempt to diagnose and resolve the issue via email or remote assistance.

User Manual: Click here to download

Features:

1. The size of the SV01/SV01PRO/SV02 magnetic flexible spring steel plate is 300*255mm.
2. Excellent adhesion can be achieved when the temperature of the heated bed is about 60℃, you can print directly on the flexible plate without using any glue or other tools to help the model stick onto the surface. You do not need to worry about the prints curling with a 60℃ bed temperature.

3. Prints come off the surface easily when the temperature of the heated bed reaches room temperature. If the prints cannot be removed, gently bending the flexible plate will help to remove it.
4. Material: PC sticker + steel plate + rubber
Note: 
1. It is recommended not to set the hotbed temperature ≥ 80°C for a long time (≤8h). The magnetic would be demagnetized and cracked after a long-term operation if the hotbed exceeds 80°C.
2. The PC surface has extremely high adhesion to filaments, especially PLA and PETG. Please pay attention to the distance when printing with PLA or PETG. Do not adjust the nozzle too low, which would leave the prints remaining on the PC sticker extremely difficult to clean.
3. It is ordinary for PC stickers to appear as traces of use and whitening (filaments remaining) after using them many times.
4. Reduce the speed to 10-15mm/s for printing TPU (Using a PC sticker side is recommended).
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